The Incident and Actions system is a powerful and versatile tracking system that can be used for a
variety of tasks within a support and service organization. An Incident is defined as an activity
undertaken by your business to ensure Customer satisfaction and the smooth flow of activities throughout
your companies processes.
Some Key Features:
- Service & Support Tracking
- Stages of Incidents
- Outlook Integration
- Company or Contact Centric
- Rep Dasboard
- CRM Integration
- RA Interface
- Customer Service
- Serial/Lot Numbers
Email, appointment, and task integration with MS Outlook are available. Incidents can be of single instance duration
or can track support for a particular customer through a month, quarter or year. Every time an action is initiated
within a particular incident, it is attached and tracked from that moment on, regardless of who is handling the
individual action. Email, appointment, and task integration with MS Outlook are available in the Stream V Incident
& Actions System.
All incidents are visible to the entire enterprise using the CRM module. This allows Sales, Accounting, Service
personnel, and Management to have an instant view of what is occurring at every customer, and the status of the Incidents
that are active. This allows Sales specifically to be "on top of it" when calling clients for other reasons. They can
immediately communicate to the client what is going on without the usual "hold on while I check" that occurs when
using disparate applications for these functions.